WeTechnology! It helps us create, connect, collaborate and consume. But what happens when it fails?
We all face technology hurdles in business, but it doesn't need to involve lengthy waits for assistance. INCUB8 can help with prompt, remote desktop support from experienced Perth technicians.
Do you want to avoid tech catastrophes all together? Talk to one of our senior technical support eggsperts about prevention through regular network and infrastructure monitoring and maintenance.
REMOTE Desktop Support & ONSITE IT SUPPORT
Remote – Often the most efficient way to resolve issues is to reach out using Team Viewer. One of our qualified, experienced and Perth-based technical support consultants can connect and remotely resolve your problem, having you back up and running in no time.
Onsite – If an issue cannot be resolved remotely, such as hardware problems, internet connectivity issues – or if you just want to see one of our pretty faces, an INCUB8 technical support consultant can provide onsite IT support in your workplace.
Strategic IT Consulting & IT SERVICES
INCUB8 can manage the complete lifecycle of your ICT Infrastructure using an agile process model.
Requirements – One of our Senior Eggsperts will meet with you to understand the requirements and constraints.
Design – Using the requirements, we develop a plan and provide independent technology advice.
Procure – We will work with your hardware suppliers or ours to procure the best equipment.
Implement – A dedicated Project Manager will plan the implementation and communicate with you throughout the project.
Maintain & Monitor – We will develop a maintenance schedule to ensure your ICT Infrastructure is secure and operating effectively. We understand that this stage must balance your business needs and budget.
Review – We will schedule regular reviews to assess new requirements and technology options available to further improve business operations.
Telephony and VoIP
INCUB8 has a wealth of experience in implementation of business telecommunication systems; from small and medium offices to call centres with complex queue management and call back functionality.
INCUB8 are adept at managing servers be they physical or in a virtualised environment. Our experience encompasses implementation, management, back-ups, disaster recovery including automated failover systems and data recovery.
Migration to Cloud Services
Moving to a cloud-based system? INCUB8 can assist with planning and implementation of your migration so as to minimise downtime and business impacts.
Business Systems Security
INCUB8 can help you assess your risk and implement solutions to protect your business. We are well versed in firewalls, gateways, VPNs, Anti-spam and Email Reputation Management.
Disaster Recovery Planning, Data Security & Backups
A well-developed and robust disaster recovery plan encompassing data security and back-ups should form part of any business ICT management. In the event of a disaster, how will you get your business operational again? Disasters can be varied, from hardware failures, to data corruption or loss, to service interruption (power, internet), to complete premises catastrophe (fire, flood). INCUB8 can plan for these scenarios and put systems in place to ensure your business can continue to function should the unthinkable happen.
Specialised services to extend your internal IT department
Do you need eggspert third-level technical support? How about a database administrator or programmer? INCUB8 have people who can provide the IT services & expertise you need on an hourly, daily or project basis.