Remote – Often the most efficient way to resolve issues is to reach out using Team Viewer. One of our qualified, experienced and Perth-based technical support consultants can connect and remotely resolve your problem, having you back up and running in no time.

On Site – If an issue cannot be resolved remotely, such as hardware problems, internet connectivity issues – or if you just want to see one of our pretty faces, an INCUB8 technical support consultant can provide onsite IT support in your workplace.

Knowledge and data are the foundations of a successful business. Keep your data secure and business IP protected.

INCUB8 can help you assess your risk and implement solutions to protect your business. We are well-versed in firewalls, gateways, VPNs, Anti-spam and Email Reputation Management.

A well-developed and robust disaster recovery plan encompassing data security and back-ups should form part of any business ICT management. In the event of a disaster, how will you get your business operational again? Disasters can be varied, from hardware failures, to data corruption or loss, to service interruption (power, internet), to complete premises catastrophe (fire, flood). INCUB8 can plan for these scenarios and put systems in place to ensure your business can continue to function should the unthinkable happen.

Do you need eggspert third-level technical support? How about a database administrator or programmer? INCUB8 have people who can provide the IT services & expertise you need on an hourly, daily or project basis.

INCUB8 can manage the complete lifecycle of your ICT Infrastructure using an agile process model.

Requirements – One of our Senior Eggsperts will meet with you to understand the requirements and constraints.

Design – Using the requirements, we develop a plan and provide independent technology advice.

Procure – We will work with your hardware suppliers or ours to procure the best equipment.

Implement – A dedicated Project Manager will plan the implementation and communicate with you throughout the project.

Maintain & Monitor – We will develop a maintenance schedule to ensure your ICT Infrastructure is secure and operating effectively. We understand that this stage must balance your business needs and budget.

Review – We will schedule regular reviews to assess new requirements and technology options available to further improve business operations.

INCUB8 are adept at managing servers be they physical or in a virtualised environment. Our experience encompasses implementation, management, back-ups, disaster recovery including automated failover systems and data recovery.

Moving to cloud-based systems to improve redundancy and scalability is a smart move - BUT! It needs to be planned well.

INCUB8 can assist with planning and implementation of your migration to minimise downtime and business impacts.